Getting help
Questions about your account, trouble using the app, or feedback — there is one email address, and it is read.
whozyo is an app in testing, not a registered business, so there is no support desk and no promised response time. Mail is read and answered. Please include the email address or phone number you signed up with, so your account can be found.
Email supportCommon topics
Account & sign-in
There are two ways to sign in: an email address and a password, or your phone number with a one-time code. You choose one when you sign up. One caveat while the app is in testing: no SMS gateway is connected yet, so a one-time code is not actually delivered to a phone — for now, email and password is the door that works end to end. There is no password-reset feature yet either, so if you cannot sign in, write from the phone number or email address on your account and your access can be restored by hand.
Deleting your account
You can request permanent deletion of your account and personal data at any time by email — see how to delete your account.
Privacy & your data
Learn what is collected, who can see it, and how long it is kept in the Privacy Policy. There is no “download your data” file yet — your record is readable in the app but cannot be exported as a file. To ask about your information or to have it removed, email support@whozyo.com.
Reporting a problem with a job or mechanic
If something went wrong with a repair, a quote, or a payment recorded in the app, write with the job details and it will be read. Be clear about what that is and isn’t: there is no moderation team, no arbitration, and nothing that reverses a payment or removes a mechanic’s listing on its own. What the app gives you is the record — the quote you approved, the photos, and the receipt — which survives whatever either side later remembers.
If you are in immediate danger, this is not the place: call the Nepal Police on 100.
Where this is
WhoIsYourMechanic — Kathmandu, Nepal. Everything runs over email at support@whozyo.com.